Last Updated: 8^th August 2026

INTRODUCTION

Caledonia Gladiators (“we”, “us”, “our”, “the Club”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website [www.caledoniagladiators.co.uk] (the “Site”), buy tickets, register for membership, sign up for our newsletter, or otherwise interact with us.

We are the data controller for the personal information described in this policy. If you have questions, please contact us using the details in Section 11.

INFORMATION WE COLLECT

Information you give us directly:

• Name, email address, postal address, phone number
• Date of birth (e.g. for junior memberships or age-restricted ticketing)
• Payment and billing information (processed by our payment provider – see Section 6)
• Sponsor Account login details (username, password)
• Communications you send us (emails, contact forms, social media messages)
• Photos or video you submit (e.g. fan competitions)

Information collected automatically:

• IP address, browser type, device information
• Pages visited, time spent on Site, referring website
• Cookies and similar tracking technologies (see Section 7)

Information from third parties:

• Ticketing partners or box office providers
• Payment processors
• Social media platforms (if you interact with us there or log in via a social account)
  
  

HOW WE USE YOUR INFORMATION

Purpose -> Legal basis (UK GDPR)

• Processing ticket and merchandise orders -> Performance of a contract
• Managing memberships and season tickets -> Performance of a contract
• Sending order confirmations and essential service updates -> Performance of a contract / legitimate interest
• Sending marketing emails (fixtures, offers, news) -> Consent (you can opt out anytime)
• Responding to enquiries and customer service -> Legitimate interest
• Improving our Site and services -> Legitimate interest
• Fraud prevention and legal compliance -> Legal obligation / legitimate interest
• Safeguarding (e.g. junior members, academy players) -> Legal obligation / vital interest

 

CHILDREN’S DATA

Where we collect data relating to junior members (e.g. through academy programmes or junior ticket schemes), we will obtain consent from a parent or guardian where required, and we limit collection to what is necessary. We take extra care with safeguarding-related information in line with our Club safeguarding policy.

 

SHARING YOUR INFORMATION

We do not sell your personal data. We may share information with:

• Service providers: ticketing platforms, payment processors, email marketing platforms, website hosting/IT providers
• League bodies: [Super League Basketball League / relevant governing bodies], where required for competition administration
• Legal and regulatory authorities: where required by law
• Professional advisors: auditors, insurers, legal counsel

All third parties are required to handle your data securely and only use it for the purposes we specify.

 

PAYMENT INFORMATION

Payments made through our Site are processed by[Stripe. We do not store full card details on our own servers. Please refer to that provider’s own privacy policy for details of how they handle your payment data.

 

COOKIES

Our Site uses cookies and similar technologies to:

• Enable core Site functionality (essential cookies)
• Remember your preferences
• Analyse Site traffic and usage (analytics cookies, e.g. Google Analytics)
• Support advertising or social media integrations (if applicable)

You can control cookies through your browser settings and our cookie consent banner.

 

DATA RETENTION

We retain personal data only as long as necessary for the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Retention periods vary – for example:

• Marketing contact data: until you unsubscribe
• Transaction records: [6-7 years] for tax/accounting purposes
• Membership records: duration of membership, and until requested for removal

 

YOUR RIGHTS

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (“right to be forgotten”)
• Restrict or object to certain processing
• Data portability
• Withdraw consent at any time (e.g. unsubscribe from marketing)
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, contact us using the details in Section 11.

 

DATA SECURITY

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse, including encryption, access controls, and staff training. However, no method of transmission over the internet is 100% secure.

 

CONTACT US

If you have questions about this policy or how we handle your data:

Email: enquiries@caledoniagladiators.co.uk

Post: Caledonia Gladiators, Playsport, Stewartfield Way, East Kilbride, G744GT

If you’re not satisfied with our response, you can contact the ICO: ico.org.uk / 0303 123 1113.

 

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.